co. The only thing you'll need to look out for is that the access point has DHCP disabled, or it won't work. co. Power on the hub and leave it five minutes to settle down . On a Hub3/4/5, you could first try separating the SSID's of the 2. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. The router supports multi-gigabit speeds and comes with a 2. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). This means the WiFi password or network name could change back to our default settings. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. They will be charged for not returning any rented equipment that VM want back. Rewards Members can get $5 per month for. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. Working hard to help connect the nation, shop our offers and order online. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. uk 7. If you haven't changed these, then your devices may automatically reconnect. Cart . If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Step 3 - Label the box – a letter came with the. Broadband, TV and landline. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. This may also be called Administration, History, or Logs depending on your router. This promotion means you won’t pay the usual setup fee of £35. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Preparing for Landline changeover to fibre. Last year, O2 Recycle saved more than 250,000 devices from landfill, with more than 92% of the handsets refurbished and resold. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. When you get a new router, your old one goes from being a really useful piece of kit to being a little bit redundant. In store only. virg. In order to use these WiFi routers with your Virgin Media installation you will need to do a. 0 on Trustpilot, though this is actually ahead of its closest competitors. You can ret. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. Hi I have a constant red light on my router 3. Longer internal coax cables are available if placement of the Hub needs to be changed. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. Browse Virgin Media Virgin Media Community. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. Customers can return. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. At Clearabee we have a number of options that can see your routers and other items collected from your home. If you do want to invest in better equipment, you would need to get either a…. Lines are open 12pm-10pm, 7 days a week. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. Tue 4 Apr 2023 14. 1 (192. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. The Wi-Fi functionality is switched off and only an internet connection. change to Modem Mode you will need to use 192. Click on the “> Check router status” button. It supports Wi-Fi 6 and also includes a 2. But the part that says you should recycle some old items is wrong. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. You’ll receive a final bill. Launched almost a year ago now, the redesigned Hub 3. Wait for a few seconds, and then press the power button to turn the router. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. Recycle. 0. The equipment must be in its original box, with all relevant accessories and paperwork included. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. SpeedVirgin Media Smart Home with Google Nest FAQs. - The new routers currently do not have a router mode (at the moment). WiFi 6 can deliver even faster broadband speeds to supported devices. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. No, you can keep using the same phone you’ve always used. A great router with excellent parental controls. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Customers can return. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). They detect the signals and send back data of their own via invisible WiFi. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. 1 is the correct address for the Hub in Router mode. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. During a vishing call, you may have asked to download. I still have the. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. uk. This collection was made when there was a lot of. The router itself is constantly flashing the green double arrows. Modem Mode basically means that your Virgin Media router no longer broadcasts a WiFi signal. To set it up with virgin media hub is simple, you connect your hub to your router with ethernet cable. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. The router will reissue IP addresses when one device leaves and another device connects. on 25-11-2022 12:11. 4 GHz, and the VM hub to manual settings and only allow it to use 5 GHz. What's more, one in seven households has two or more old routers stashed away. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. 13-12-2021 15:21. Options. The difference is night and day - I receive 150-200 mbit in every corner of our 7. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Is there a way that I can return this? I don't know any of the account details of the former tenant. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Begin by accessing the settings of your. “In 2020, we refurbished and reused 1. Best of all, for many, it’s a free upgrade. 168. Virgin Media’s mighty Hub brings the magic right into your home. So whether it's technical issues, hub problems or you need support, we’ll help you with our. 06-05-2019 12:19. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 13-12-2021 15:21. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. A quote from the top of the article at ispreview shows this "Broadband ISP Virgin Media UK (VMO2) has confirmed to ISPreview. To return your equipment, simply click the link and follow the instructions. This will include creating a new network name and password for the pod. Take the equipment and returns form to your nearest Virgin store. Install your TV This section will take about 30 mins. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I've noticed high packet loss and latency ONLY when a torrent is active. Further exclusions & legal stuff apply. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Reset Hub password. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). To get this upgrade for free, all you need to do is switch your hub off and wait around 5 - 10 seconds before switching it back on. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Adapt it as a wireless bridge. I searched online and there is an option to extend the cable from inside, but I would like to move the whole touter and the bits related to it. 19-02-2021 14:55. How to replace your Virgin Media Hub. Further exclusions & legal stuff apply. In the end, I took a punt and went with Amazon's Eero system. Virgin has published guidance here . Web Safe only works when you’re connected to your Virgin Broadband at home. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. The Virgin Media Hub 5 is a better router than the Hub 4. Dave Snelling. At TalkTalk, we're doing all we can to protect the environment. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. Back a step. Download your label, post it for free. Options. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. Step 3 - Label the box – a letter came with the. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. Slow performance. SpeedQuickStart, set up and connections. Each provides Wi-Fi, gigabit Ethernet, support for Wi-Fi 5 or 6 and intelligent Wi-Fi. The advice was to recycle the old hub. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. And it has set a target of helping consumers carry out 10 million circular actions by the end of 2025 – whether that’s sustainably recycling devices, returning old. It keeps dropping connection, very laggy, cutting in and out. Virgin Media broadband customer reviews. The research, released on the eve of Global. Non-Virgin Media equipment?. In the event you change service or close your account, it's important that you return any equipment to us. Mobile operator and broadband ISP Vodafone UK has today unveiled new changes that aim to encourage customers to repair, trade-in and recycle their old mobiles. Whatever the case, your old router or modem/router combi unit can be reused. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Although it can look tidier, hidden corners of your. Due to this, I think an engineer's visit will be required to be on the safe side for you. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. 4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the. Troubleshooting Connectivity Issues. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Now VM are asking me to return the old hub. Post: You will need to package up the equipment and enclose a returns form. O2 Recycle Login . 168. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . 2. 33 EDT. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. VM should move the box for free and do a proper install in the location you want. Virgin Fibre Areas only. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Then today i get an email asking to return it, well thats a bit hard now. You can call 150 from your Virgin Media phone or mobile or 0345 454 1111 from any other phone. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. Am a little weary that if we recycle the kit that we might get billed for not returning it. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. HOW TO RETURN VIRGIN MEDIA BOX - SIMPLE STEPSPush the white cable (from the old Hub) into the back of the new Hub. If I get a new Hub5 then it sounds like the idea of using separate Router & putting new hub in modem mode is my only option if I want to keep my ring doorbell & cameras. Virgin Mobile. co. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. 0. 8. Virgin Media Quickstart set up. Home Phone. Leave it off for about 10 seconds. The webpage usually list which items need returning, however it doesn't at present. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. To run the scan, simply connect to your. uk. 4Ghz and 5Ghz channel support, the latter with three antenna. Excludes broadband faults and broadband network outages. Your logs are now deleted. You can call our Customer Service team on 789 from your Virgin Mobile, or 0345 6000 789* from any. Our processes have been developed to minimize waste and. Called to tell them I won’t be at home and will leave - 5075462. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. Virgin Media was founded in 2006. At least 30Mbps download speeds in every room or £100 one-off credit. So the connection isn't saturating. 13-12-2021 15:21. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. In your email, include your address, account number, area code, and other essential details. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. com, the comparison and switching service. No broadband, no phone. 0. Stay safe online. SpeedNew to Virgin Media. You’ll receive a final bill from Virgin Media following the cancellation, which will reflect your usage of their service up until cancellation. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. Access your bills, diagnose faults and manage your package. This turns your Virgin Hub 3. 13-12-2021 15:21. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. 3m items, including set-top boxes. Alternatively, contact CollectPlus for help sending your package. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Follow these steps: Keep the router powered on. Step 4: Wait for all panel lights on your cable modem to become green on. 0. So thats what i did. We are returning our Virgin Media router and received a text saying that there will be a 'doorstep collection' tomorrow. 0 (or Super Hub 3) shares the same vertical form factor as its predecessors but adopts a more industrial, harsher, utilitarian design. Sometimes, a simple reboot can fix the problem. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. 100. Depress the pinhole switch for a timed 60 seconds then release. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. 168. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. BT charges for unreturned routers. Eventually I got sent a returns box to return my old router, and was told Yodel will be in touch to arrange a collection. 1) Access your hub on 192. I'm a Very Insightful Person, I'm here to share knowledge. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. If so run the VPN software on it and connect the XBOX via it. Create a Protected VPN Browser. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. Guest Wi-Fi is a standard feature on many Wi-Fi. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. How it works. on 25-11-2022 12:11. ” At present Vodafone. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. Reset Your. Excludes broadband faults and broadband network outages. In a single year our connectivity: Supports 708 million credit and debit card transactions. 0 hub. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. on 20-10-2022 20:53. 0) This way, I will then be able. I'm a Very Insightful Person, I'm here to share knowledge. QuickStart, set up and connections. Back a step. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). 0) than the Wifi6 AP (255. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Go to solution. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Access your bills, diagnose faults and manage your package. Back a step. Click on the Wireless Network Settings option. How to recycle a Virgin Media router. Step 4: Return or recycle your old Virgin Media router. 1, sign on and put it into modem mode. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Reduced its carbon footprint by 7% in. [MOD EDIT: Subject title changed for clarity] - 5163069. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. 13-12-2021 15:21. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. WPA3 encryption) and a 2. But the part that says you should recycle some old items is wrong. If they don’t, many private companies will recycle your old modem or router for you. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. I) Find your Super Hub’s IP address (usually 192. I'm a Very Insightful Person, I'm here to share knowledge. co. The Super Hub 2ac looks almost identical to the Super Hub it replaces. Alternatively, you can restart your router via the Virgin. I am putting a complaint in with ofcom along with all the evidence I have. Am a little weary that if we recycle the kit that we might get billed for not returning it. 1; Login with your username and password, default will be shown on. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Reply. com, the comparison and switching service. The research, released on the eve of Global Recycling Day, shows that two. There's life in your old router yet. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. The best location for a router is a central location with a lot of open space and the fewest walls and doors. 168. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. At Clearabee we have a number of options that can see your routers and other items collected from your home. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Do i dispose of it at my local recycling centre. Click on the “Upstream” tab, copy the text and paste into your reply. 2) Turn off the hub and disconnect any Ethernet cables. Hello, I recently moved into a rented property. on 13-01-2023 12:13. on 03-06-2023 09:36. Design. Click System Log. Another option might include powerline. With the Super Hub 2ac on your side you can do it all. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. You will find the PM in the top right corner of your page in your inbox. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. Forum; Apps. However today I've had the router inexplicably restart at least FIVE times today, as you can. If you're leaving Virgin Media, it will send you a postal. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I got a TP Link archer C80 on amazon. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. Working hard to help connect the nation, shop our offers and order online. Connect the Hub’s power cable with the blue tab. Here you’ll find all the help you need for Virgin Media related problems and issues. Customer since 1993. Follow the instructions on screen to finish your setup. T he current list of equipment which needs returning which is -. Use an old router as a web server. We have had new router and need to find IP address, how do I find my IP address. Your devices have WiFi antennas built in to ‘tune in’ to the router’s wireless network. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. I've unplugged and restarted many times, but always return to a steady red light. Your logs are now deleted. These tools can be installed across all devices, including mobile phones, computers and consoles. garden wifi. . I've restarted the router multiple times and. If you’re joining Vodafone, you’ll get a Vodafone Wi-Fi Hub router. * Call costs may vary. VM absolutely will not allow any third party equipment to be directly connected to their network, so anything you were to purchase and connect up. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. 168. $150 $172 Save $22. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Forum Member. If it didn't do so it would soon run out of addresses. You’ll be provided with step-by-step instructions on how to set up your new. 1 router mode or 192. You can either call in to arrange this or, better, wait here for the Virgin Media staff who work here to arrange. To return your equipment, simply click the link and follow the instructions. Manage Your. Recycle or return your kit. Then find Wi-Fi settings. .